The first and most important step to increase individual performance, as well as that of the company, is by creating STANDARD processes. If a process is being carried out differently every time, then you do not know where and how to act (imagine a road on which one would travel on right side, another one on the left …).
A standard process can be analyzed and improved to raise the performances continuously. This kind of process is based on rules. In order to be effective, a rule must be respected by everyone (what happens when someone is driving on the wrong side of the road?). A rule is not optional and virtually creates a “dilution of power”. This is why it is difficult, but not impossible, to implement a rule.
Respecting the rules means dilution of “power”
The acceptance of the rule comes with time.
The implementation of a rule IS NOT limited to a poster saying that as of today this is the rule and it must be respected.
To make sure that a rule is good and has the desired impact, consider the following:
- How do you communicate the rule for everyone to know?
- Who makes sure that the rule is being respected?
- What are the methods to improve the rule?
- How and when (how often) do you evaluate the impact of the rule?
- When is the rule being reviewed? What are the methods of amending the rule?
Using this mode you create a standard process that is “self-improving”, by following the approach (we have already created a standard process, haven’t we?) described above.
Applying a standard process is not limited to the production department. It can be created and applied in all departments (recruitment, purchasing, accounting, etc).
Once again I emphasize that A RULE IS NOT OPTIONAL! It must be respected by everyone. If in the production department it is MANDATORY to use protective equipment, then everybody entering the production department must wear that equipment! This is also about the example that you give to the people of which you ask to respect the rules.
Tip: When you create a rule, be the first who respect that rule!
As always, Your comments and suggestions are welcome.